Terms, Conditions & Policies | Aspers at The Gate | Newcastle

Casino Rules

Preliminary
1. These are the Rules of Aspers (Newcastle) Casino. (“casino”)
2. Aspers Newcastle Casino is owned and operated by Aspers (Newcastle) Limited (referred to as “Aspers”, “we”, “us” or “our”), a company registered in England and Wales with company number 04498928. Our registered office is at c/o WB Company Services Limited, 4th Floor, 1 Devonshire Street, London, W1W 5DR.
The Objects of the Casino are:-
1. To provide patrons with opportunities for lawful gaming and other social and recreational facilities including the provision of food and refreshments.
Constitution
1. The casino is owned by Aspers. All powers of Aspers in these rules may be exercised by the Directors of Aspers (Newcastle) Limited and by Aspers’ Management team (“Management”) of the casino.
2. Aspers will provide the casino with the premises and all reasonable necessities for carrying on the business of the casino in accordance with its objects and these rules.
3. The Aspers shall be the sole authority for interpreting the rules of the casino premises and settling any disputes relating to the affairs of the casino. The conduct of patrons and any questions arising as to the rights or powers or duties of Aspers in relation to the casino shall be solely determined by Aspers.
Officers and Management
1. Any one or more members of Management may review Aspers World membership applications and suspensions.
2. Aspers or Management may from time-to-time repeal or amend these rules as they see fit for the wellbeing of the casino and its patrons. Any rules or regulations so decided shall be binding on the patrons.
3. Self-exclusion (SENSE and Casino Led Exclusion) may only be reviewed after 6 months has elapsed and by the General Manager, Deputy General Manager or CSM Gaming.
General Rules
1. The casino will open during the hours permitted for the time being by the Gambling Act or any amending or substitute legislation. Intoxicating liquor may only be supplied in the casino during the hours permitted by the premises licence and whilst the casino is open and prepared to receive patrons.
2. Patrons must be at least 18 years of age or over to enter the premises and ID Scan is in operation.
3. Any patron who appears to look under 25 will need to prove they are 18 or over by providing photographic identification.
4. Aspers reserves the right to shut off any portion of the casino premises at any time to exclude patrons there from.
5. Aspers will prevent access to the casino to anyone acting in a disorderly manner or anyone who in its judgement is intoxicated.
6. Patrons are prohibited from bringing alcohol onto the premises and may be refused entry if found in possession of alcoholic beverage.
7. Patrons whose personal attire is unacceptable to Management may be refused entry.
8. Aspers reserves the right to request any patron who is believed to be intoxicated to leave the premises.
9. In the interests of safety of all patrons and staff, patrons must be prepared to offer any hand luggage, bags, carriers, or the like for inspection by Aspers’ staff appointed to that duty. Aspers and Management reserve the absolute right to refuse permission to carry any articles that appointed staff consider being inappropriate for passage into the casino.
10. All property whatsoever from time to time brought into the casino by any patron shall be at the sole risk of the person bringing such property onto the premises and neither Aspers nor any employee of Aspers shall be liable for any loss or damage to any such article, however occasioned.
11. No games of hazard or of chance shall be played on the casino premises other than those games agreed by Aspers in the course of its business.
12. No patron may participate in gaming on the casino premises on behalf of any person not present on the premises at the time, and no patron shall so participate or endeavour to participate unless he is present on the casino premises at the time.
13. Aspers shall fix total monies payable in respect of any game played at the casino for which table money is chargeable and the time or sessions during which such games may be played in accordance with the provisions of these rules.
14. No credit shall be given to enable any persons to take part in gaming or in respect of losses by any person in gaming, to which rule shall be no exception.
15. The casino premises operates CCTV surveillance systems which incorporate video and audio recording. CCTV is used for the protection and security of Aspers’ staff, property, and customers. Aspers shall comply with the Data Protection legislation with respect to the retention of data, data processing and disclosure of personal data – please refer to our Privacy Policy for further information.
16. For the comfort of all patrons, mobile phones must not be used whilst at the gaming tables or poker tables during a hand.
17. Cameras or any other recording devices may not be used in the casino without the approval of the Management.
18. Aspers has absolute discretion to require any patron found in possession or suspected of being in possession of any electrical, mechanical, or computerised article or device for use within the casino premises to leave the premises and where appropriate to suspend, terminate membership or not allow access to the casino.
19. Aspers is committed to ensuring the health and safety of its staff, patrons on the premises so far as is reasonable and practicable and Aspers will comply with all relevant.
20. Legislation and approved codes of practice. The staff and patrons have a responsibility to act in a responsible manner to ensure their own health and safety and that of others in the casino.
21. Aspers is committed to maintaining a safe environment in which patrons may enjoy the facilities provided. The manufacture, distribution, dispensation, possession or use of drugs or controlled substances is prohibited on the premises (this includes all land, property, building and parking areas) and offenders’ membership will be revoked. Aspers will also cooperate with the police in such matters.
22. Aspers will not tolerate disruptive behaviour. Behaviour will be deemed ‘disruptive’ if casino property is intentionally damaged, threatening, abusive, indecent, or insulting words or behaviour are used towards its patrons or the casino’s employees. Aspers has an absolute discretion to suspend or terminate the membership or refuse entry. Aspers may share information about any criminal act or disorder committed in the casino by patrons with other Asper’s casinos and the relevant regulatory authorities.
23. Aspers has a strict policy against discrimination and will not knowingly permit others to discriminate against any patron or staff member on the grounds of sex, race, disability, age, sexual orientation, or religious beliefs. Aspers will not tolerate any conduct which may potentially constitute harassment or discrimination against any patron or staff member.
24. Aspers may initiate and will fully support a criminal investigation following an act of violence against any of its patrons or its employees.
25. Aspers will remove and exclude from the premises any person suspected or found to have cheated or committed another criminal act. Under these circumstances any attempt to enter the premises will render the excluded person liable to civil action and in accordance with which Aspers will seek to recover its costs of such action. Aspers will also pursue criminal prosecution against those who commit offences on its premises.
26. Aspers reserves the right to withhold funds where there is knowledge or suspicion that those funds have been exclusively or partly obtained unlawfully, whilst full investigations are concluded. Funds will be retained in the event the investigation confirms unlawful activity has taken place.
27. Systematic or organised money lending between patrons within the casino is strictly forbidden.
28. Smoking is only permitted in the designated area of the casino. Any person found to be smoking on the premises, not in the designated area, may be asked to leave.
29. A patron who self-excludes or has been excluded by us from the casino agrees that Aspers will not be liable for any matter whatsoever if they enter Aspers premises prior to the expiry of the exclusion period.
30. Full betting rules are available at the Guest Relations desk.
Protection of Customer Funds
1. Funds are not protected in the event of the insolvency of Aspers (Newcastle) Limited.
Complaints and Disputes
1. Any complaint or dispute should be raised immediately with a member of the Management team. Should you be dissatisfied with the outcome of a gaming dispute you should ask a member of the Management team for an alternative dispute resolution (ADR) leaflet which outlines the process of further complaints.
Experian Identification Check
1. An electronic identity check may be carried out at the customer’s request for an Aspers World membership. Please note that this ID check does NOT leave a credit “footprint” on an applicant’s credit record. The ID check leaves an ID soft print that is only visible to the individual and not to any lenders and therefore does NOT affect an individual’s credit history or the ability to obtain credit. At no point during this search has Aspers accessed any credit or financial information on the applicant.
Anti-Money Laundering & Counter Terrorist Financing (“AML/CTF”)
1. Patrons are required to produce an acceptable identification document when gaming or transacting at certain threshold levels to ensure Aspers’ compliance with legislative and regulatory Customer Due Diligence and Enhanced Due Diligence obligations.
2. Aspers may, as part of its ID verification processes and general Enhanced Due Diligence policies and procedures, conduct screening upon patrons with recognised third-party providers where a business relationship has been established.
3. Aspers has a legal obligation to ensure that any funds played in its casinos are legitimate and may, as part of its regulatory and legal obligations, seek or request information relating to the source of patrons’ funds which may be used for gaming transactions. Aspers also reserves the right not to proceed with any transaction and/or to freeze any monies in its possession until such time that
  - Aspers has obtained the required information to its sole satisfaction: and
  - Aspers has completed any other processes that may be required under its policies and/or procedures or AML/CTF legislation.
4. Aspers has a legal obligation to ensure that any funds played in our casinos are from a legitimate source. In addition to identification and occupation details, we may request further information and documentary evidence as to the source of a patron’s funds. The information will not be shared outside of Aspers Group, and records will be maintained in accordance with Data Protection legislation.
Responsible Operator
1. Aspers recognises that a small proportion of its patrons may experience problems as a result of their gambling. Aspers is committed to a policy of promoting a responsible attitude to gambling and provides free literature within its casinos for the information and benefit of all. Aspers will ensure that its management and staff are aware of this issue so that they may offer assistance wherever possible. Aspers also offers a self-exclusion programme via Self Enrolment National Self Exclusion (SENSE) with a minimum exclusion period of 6 months.
Aspers World Terms and Conditions
1. Aspers World terms and conditions govern participation in the Aspers World program and the issue and use of the Aspers World Cards. Aspers World rules are displayed on the website and a copy is available on request.
Exclusion of Patrons
1. Aspers reserve the right to refuse to register patrons for membership at its sole and absolute discretion and shall not be obliged to provide patrons with any rationale for refusal.
2. Aspers reserve the right to suspend the membership any patron(s) without notice, at any time, and without explanation. Such suspensions may also be enforced at any other casino in the Aspers Group.
3. Aspers may, in its absolute discretion, at any time, without notice, and for any reason, indefinitely terminate the membership of any patron from the casino. Such termination of membership will also take effect in all other casinos within the Aspers Group. Any patron whose membership is terminated will forfeit any rights or privileges offered by the casino, Aspers Group, or its subsidiaries.
4. If the membership of a patron is terminated in accordance with 12.3, Aspers reserves the right:
  - to remove the patron, and/or refuse the patron access to any Aspers Group premises:
  - to withhold from said patron the payment of stakes and/or winnings at the casino or any Aspers Group premises; and
  - not to proceed with any transaction and/or to freeze any monies in their possession until such time that they have obtained required information to its sole satisfaction, and/or that it is satisfied it has completed any other processes that may be required under applicable legislation and regulation.
Privacy
1. For further information with regards to how your personal data is processed by us, please refer to our Privacy Policy

Aspers World T&Cs

These terms and conditions (“terms”) govern participation in the Aspers World loyalty rewards programme (“Aspers World”) and the issue and use of the Aspers World cards. Within these terms, a “Member” means a person who has agreed to the Aspers World terms and to whom an Aspers World card has been issued.

Information about us
1. We are Aspers UK Holdings Limited (referred to as “Aspers”, “we”, “us” and “our” in these terms), a company incorporated in England and Wales with company number 07262042 and whose address is c/o WB Company Services Limited, 4th Floor, 1 Devonshire Street, London, W1W 5DR.
2. Aspers UK Holdings Ltd, together with Aspers Group Limited form the ‘Group’, which provides land based services in casinos through various software and/or platforms.
3. You can contact us:
  1. by post: Data Protection Officer, Aspers Casino Westfield Stratford City, 312 The Loft, Montfichet Road Olympic Park, London, E20 1ET; or
  2. by email: dataprotection@aspers.co.uk.
These terms
1. These terms should be read in conjunction with the casino rules, available onsite and online at www.aspersstratford.co.uk, www.thecasinomk.co.uk, www.aspersnorthampton.co.uk and www.aspersnewcastle.co.uk. If you apply to join Aspers World, you agree to these terms.
2. Please ensure that you read these terms carefully and if you have any queries regarding these terms or the services provided by us, please do not hesitate to contact us using the details set out above.
How to receive an Aspers World card
1. Aspers World is free to join. In order to create a membership account and receive the full benefits of Aspers World, please bring valid photo identification (see further below) along to the “Guest Services” area of an Aspers participating casino and ask to sign up to Aspers World.
2. Valid photo identification means a current passport, current UK photo driving licence, current EEA member state identity card, current international photo driving licence or current resident permit (resident permit please ask at “Guest Services” for details).
3. Only one membership per person is permissible. Members may only have one active membership account and a maximum of three active cards at any one time.
4. Only the Member listed on the card may participate in the Aspers World programme using the card associated with their account. Membership cannot be shared.
5. Admission to Aspers World may only be granted at Aspers’ absolute discretion following an application for membership. An application may only be made in respect of an individual.
6. All Aspers World cards will remain the property of Aspers.
7. Please refer to our Privacy Policy for further information regarding how your personal data is processed by us. Aspers reserves the right to refuse an application for any reason and shall not be obliged to explain its reasons for its refusal.
How to use an Aspers World card
1. An Aspers World card can only be used in Aspers participating casinos. Members can earn Aspers World Points on slot machines, electronic roulette terminals, table games and poker.
2. Once you have received your Aspers World card, insert the card into a slot machine, electronic roulette terminal or hand to a dealer at a table game to start earning points (“Aspers World Points”).
3. Aspers World Points will automatically accrue every time you use your card and/or play on slot machines, electronic roulette terminals, table games and poker at any Aspers Casino.
4. Aspers World Points will expire after a period of 90 days since the date they were earned. For example, any points earnt January 1st 2023 will expire if not redeemed before April 1st 2023
5. Please note, to buy in or cash out £1,500 or more, Aspers World Membership is required (including valid photo ID)
6. Aspers World Points can be redeemed once a minimum of £1 in value has been accrued. £5 minimum for FREEPLAY Chips; these being non-negotiable, must be played as a single bet and cannot be changed for cash or chip equivalent.
7. Aspers World Points can be redeemed as FREEPLAY XTRA on slot machines and electronic roulette terminals or can be used for full or part payment on food and beverage purchases. To redeem FREEPLAY XTRA at a slot machine or electronic roulette terminal, guests enter a six-digit pin number (day, month, year of birthday in 01 01 01 format) via the Aspers World member display screen and choose the amount to redeem. Balances are only redeemable in £1 amounts. To redeem Aspers World Points on food and beverage purchases, guests must hand over their Aspers World card at the point of purchase and instruct the Aspers’ representative on how much they would like to redeem.
Terms of participation
1. To participate in Aspers World, Members must be 18 years or over.
2. Employees of Aspers are not eligible to join Aspers World.
3. Subject to these terms, Aspers World may issue benefits to Member, to be determined and awarded at Aspers’ absolute discretion, on the basis of information recorded by use of the card during the Members’ visits to participating casinos operated by Aspers.
4. Aspers may suspend or withdraw membership from any Member who, in its view, abuses the Aspers World programme or in any way brings the Aspers World program into disrepute.
5. The benefits of Aspers World are intended for the use of the Member registered to the card. If any Member provides their Aspers World card or details to any other person for the purpose of gaining benefits and/or Aspers world Points, we reserve the right to either cancel or suspend the membership account of such Member, at Aspers’ absolute discretion.
6. It is the responsibility of the Member to notify Aspers of any change to their details including but not limited to a change to their name, postal address, occupation, email address and contact number.
7. In the event of death or bankruptcy of a Member, such Member’s Aspers World membership account will be cancelled, and no benefits will be accrued.
8. We will cancel the Aspers World account cards (and membership accounts) of all Members who are excluded from Aspers’ casino facilities for any reason, including their own self exclusion, and all accrued benefits will be non-recoverable.
9. It remains the responsibility of the Aspers World cardholder to ensure Aspers World cards are inserted properly into the machine when playing slots or electronic roulette terminals.
10. Aspers’ Management reserves the right, at its sole discretion, to adjust Aspers World Points balances due to misuse, machine malfunction or computer error etc.
11. In the event of a lost or stolen card, the issue of a replacement card to a Member will be at Aspers’ absolute discretion.
12. Aspers will not be not responsible for lost or stolen Aspers World cards, including any resulting misuse.
13. In the event of a dispute, Aspers’ decision will be final and binding.
14. Members who cancel their Aspers World membership will not be entitled to any benefits. Any Member who cancels their membership may apply to rejoin the programme at any time.
15. Any Member may be excluded from Aspers World at Aspers’ absolute discretion.
16. Aspers will not be held responsible nor have any liability for third party products and services for whatsoever reason and howsoever arising.
17. Aspers reserves the right to change the terms and conditions for Aspers World in line with the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP) “fair and open provisions”. Customers will be notified of material changes to terms and conditions before they come into effect and this may be by a notice being displayed on casino premises.
18. The data of all Members are administered by the Aspers Data Protection Officer in accordance with the Data Protection Act 2018. Full details regarding how Aspers manages the personal data collected from its customers can be reviewed via the available Aspers Privacy Policy (together with details regarding how to submit a data subject access request).
19. Governing law; both parties agree that these terms shall be governed in all respects by and construed in accordance with the laws of England and Wales and both parties each submit to exclusive jurisdiction of the courts of England and Wales.
Site Links

The materials that can be linked from linked sites are not maintained by us and we are not responsible for the contents thereof. Any reference to a linked site or any specific third party product or service by name does not imply or constitute its endorsement by us, and you assume all risk with respect to its use. If you follow a link to any of these websites, please note that these websites have their own terms and conditions and privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information or personal data to these websites.
Copyright Notice

The copyright in the contents and materials of this website is owned by the Group. As content on the website is copyrighted, any unauthorised use of any materials on the website may violate our rights pertaining to such material. If a user downloads the materials on the web site for personal or non-commercial use, the user must retain all copyright and other proprietary notices contained in the original materials on any copies of the material. Materials on the web site may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purposes.
Disclaimer
1. The materials contained in this website are for general information only and do not constitute advice on any matter. We accept no responsibility for any loss caused by reliance on any statement contained in this website. Links to other sites from these pages are for information only and we accept no responsibility for any material contained within those sites.
2. Due to the nature of the electronic communication process, we cannot, nor do we, guarantee or warrant, that access to our website (or any part of it) will be uninterrupted, or without delay and we accept no liability in this respect. Furthermore, whilst we make all reasonable attempts to exclude viruses from this website, we cannot ensure that it will be free of viruses and we cannot and do not accept any liability in this respect. You are therefore recommended to take all appropriate safeguards before downloading or accessing information from this website.
3. This disclaimer and any claim based on use of information from this website shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.
4. This site contains information, content, features, products and services which are suitable only for persons over 18. Therefore this website, and any part of it, is only available to those who are over 18 years of age. By continuing to the next page or visiting, using, viewing the whole or any part of it or having any involvement whatsoever with this website you are confirming that you are over 18 and will not misuse the website in any way and continue to use this site in accordance with and compliance with all elements of English law. If you are under 18 years of age or do not agree to be bound or abide by this notice then you are not authorised to or visit, use, view the whole or any part of it or have any involvement whatsoever with this website and must leave the website immediately. We reserve the right to take action against those who do not do so.

Aspers Group Modern Slavery Act

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our Group’s slavery and human trafficking statement for the financial year ending 30th June 2023.

Our Structure, business and supply chains

Aspers UK Holdings Limited (“the Group” or Aspers”) is a leading UK casino operator, The Group’s turnover in 2022/23 was in excess of £60m. During the same financial year, the Group had approximately 700 employees and 1 million customers visited our casinos.

The Group has four operating casinos:

Aspers (Stratford City) Limited – This is a large 2005 Gambling Act casino operated within the Westfield Shopping centre in Stratford In East London
Aspers (Northampton) Limited – This is a converted 1968 Gaming Act casino operating in the centre of Northampton
Aspers (Milton Keynes) Limited – This is a large 2005 Gambling Act casino operated at the Xscape leisure complex in Milton Keynes
Aspers (Newcastle) Limited – This is a converted 1968 Act casino located in The Gate leisure complex in the centre of Newcastle

The Group’s supply chain is comprised primarily of gaming suppliers and food and beverage, sourced principally from the UK and Europe. Further information about the Group can be found on our website at www.aspersgroup.co.uk

Our position

The Group is fully supportive of the Modern Slavery Act 2015 and is committed to the prevention of modern slavery and human trafficking in all its forms and will not tolerate or condone the abuse of human rights within any part of its business or supply chains.

Our policies in relation to modern slavery and human trafficking

The Group is committed to business integrity, high ethical and moral standards and professionalism in all its activities. ‘Doing the right thing’ forms a central part of Aspers values. In line with these values. The Group has a zero-tolerance approach to slavery and human trafficking, which extends to all business dealings and transactions in which it is involved, regardless of location or sector. The Group remains committed to strengthening its practices in this area, both within its own business and across its supply chains.

The Group is committed to business integrity, high ethical and moral standards and professionalism in all its activities. ‘Doing the right thing’ forms a central part of Aspers values. In line with these values. The Group has a zero-tolerance approach to slavery and human trafficking, which extends to all business dealings and transactions in which it is involved, regardless of location or sector. The Group remains committed to strengthening its practices in this area, both within its own business and across its supply chains.

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain.

The Group expects high standards from all of its contractors, suppliers and other business partners, we expect our suppliers to have appropriate anti-slavery and human trafficking policies and processes and communicate to our key suppliers that we have zero tolerance in regard to these matters. The Group expects that its suppliers will hold their own suppliers accountable to the same high standards for example, as part of its ongoing effort to identify and mitigate risk Aspers has updated the standard procurement contract terms used by its UK businesses to seek to ensure suppliers and, in turn, their suppliers, will comply with all laws, regulations and codes relating to slavery and human trafficking.

The Group is committed to:

Acting ethically and with integrity in all its business dealings and relationships.
Ensuring effective systems and controls are in place to ensure modern slavery is not taking place anywhere in its own business or in any of its supply chains.
Continue to ensure there is transparency in its own business and in its approach to tackling modern slavery throughout its supply chains.
Committed to creating and maintaining a safe and healthy working environment for its employees, customers and the community.

Due diligence, specific risks and supplier adherence to Aspers’ values
In 2016 Aspers established a Modern slavery working group which is now a part of the Group Compliance and Risk Committee. The working group undertakes an internal risk assessment exercise on an annual basis with each division and with the central procurement function to evaluate the Group’s risks and identify best practices, around the prevention of slavery and human trafficking with its supply chains or any part of its business.

Information and training about slavery and human trafficking

To ensure an understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to relevant employees who are involved in procurement and supplier management processes. All members or our senior management team have been briefed on the subject.

The Group have a comprehensive suite of employee policies which are relevant to our attempts to ensure that there is no modern slavery in any part of our workforce. Our relevant policies include:

Recruitment Policy
Equality and Diversity Policy
Dignity at Work Policy
Communication Policy
Confidential Hotline Policy
Disciplinary and Grievance Procedures

Board-level sign-off of this statement

The Group recognises the importance of the provision of the Modern Slavery Act 2015 and the Directors aim to ensure that slavery and human trafficking have no part in the Group’s operations and supply chain. The Group has always been vigilant about employee welfare and aims to be transparent in its practices. The Board welcomes the opportunity to state its firm commitment to a zero-tolerance approach to modern slavery and human trafficking.

Signed:

Richard Noble, CEO

Aspers Casinos - Privacy Policy

At Aspers UK Holdings Ltd, we are committed to protecting and respecting your privacy. We encourage you to read this Privacy Policy carefully as it contains important information regarding how your personal data will be used by us. This policy explains the basis on which personal data we collect about you will be processed by us. Where we decide the purpose, or means, for which personal data is processed, we are the 'Data Controller'. We will comply with all applicable data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (“UK GDPR”).

By engaging with our casinos, you acknowledge you have read and understood this Privacy Policy.

This policy explains the following:

What personal information we collect;
How we use that information;
Who we may disclose that information to; and
Your rights.

Who are we?
1. Aspers UK Holdings Limited (“Aspers”), referred to as “we”, “us” and “our” in this Privacy Policy, is the data controller in relation to the processing of your personal data that you provide to us. Aspers is a company incorporated in England and Wales with company number 07262042 and whose address is c/o WB Company Services Limited, 4th Floor, 1 Devonshire Street, London, W1W 5DR.
2. Aspers UK Holdings Ltd, together with Aspers Group Limited form the ‘Group’, which provides both land-based services in casinos and online services through various software and/or platforms.
3. If you have any concerns about how your personal data is used or to exercise any of your data protection rights, including submitting a subject access request, please contact our Data Protection Officer at:
  1. email: dataprotection@aspers.co.uk
  2. post: Data Protection Officer, Aspers Casino Westfield Stratford City, 312 The Loft, Montfichet Road Olympic Park, London, E20 1ET.
This Privacy Policy
1. This Privacy Policy represents our current data collection and usage practices. We will from time to time, review and revise these practices. We encourage you to read the Privacy Policy carefully as it contains important information regarding how your personal data will be used by us.
2. Each time you use Asper’s casino services and gaming products or provide us with information, by doing so you are accepting the practices described in this Privacy Policy at that time.
What is personal data?
1. Personal data is information about you that identifies you or can be used to identify you (in conjunction with any other information we hold about you) e.g. your name, email address, address or telephone number, IP Address, copies of ID, proof of address, etc (“personal data”).
2. There are special categories of more sensitive personal data which require a higher level of protection. These include information about a person’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic and biometric data, physical or mental health or condition or sexual life (“Special Category Data”).
3. We collect the types of personal data outlined within this policy.
Collecting information about you
We collect information about you whenever you utilise certain services, such as the Aspers Loyalty program. Information will also be collected as you interact with us, such as requesting to join our mailing lists, taking part in market research or customer satisfaction surveys or dealing with our customer services team.

To ensure that your details are up to date and to help determine any possible affordability checks, we may supplement the information we hold about you with data from companies that collate and update address and household information for a range of sources. We will only work with companies that obtain this data in compliance with data protection legislation. This data will not be used to market to you without your prior consent.

We must also comply with legal obligations to promote responsible gambling, consider our customers' financial ability to gamble and prevent our services from being used for illegal purposes. If we identify activity on your account that could present a risk or we believe you have provided false information, we may look at publicly available information about you such as social media accounts (Facebook, Instagram, Twitter etc.) property ownership details, the electoral roll, Companies House, and insolvency registers to verify the information provided to us.
1. In addition, we are required to comply with anti-money laundering and responsible gambling legislation, so we may request proof of identity and source of funds information from you from time to time. Whilst the release of additional source of funds information is voluntary, please note that the failure to provide such information upon request may result in the termination of the business relationship. This information may be requested:
  1. by attending or registering with us at one of our casino sites.
  2. by engaging with us via our website.
  3. which may include your contact information and identity and verification information (see further information below at paragraph 9.2.1); or
  4. by contacting us offline, for example by telephone, email or by post.
Data we collect from you
1. In order to run our business and to provide you with information about products or services that may be of interest to you, We may collect personal data such as your full name, postal address, phone number, occupation, credit/debit card information or email address) or “demographic information” (i.e. information that you give us or that we collect, that is not personal data; this may include but is not limited to post code, home town, gender, username, age/birth date, browsing history information, your IP address and registration history.
2. If you join Aspers World, our loyalty program, we will also record your facial image and verify you are who you say you are by requesting some form of ID. This ID information will also be recorded. When you join Aspers World you will be given an Aspers World card, this can then be used at the gaming tables or in most of our electronic products and for food and beverage purchases. A full set of terms and condition for Aspers World can be found on our websites.
3. Each time you use the Aspers World card we will record details of your visit to our casino, and we will also record any transaction you perform on the gambling equipment. When you use your card at the gaming tables the same will apply- we will record the details of your gambling activity.
4. If you are not a member of Aspers World, we will require ID to be produced on entry to our casino. Please note that in some of our casinos we may at times use ID document scanning software (ID Scan) to carry out electronic checks and verification in respect of ID collected from all customers.

Purpose and legal basis for processing

Personal data	We may use your information for the following purposes, based on the following legal grounds:
Contact information Aspers World Card/gambling transaction information	If it is necessary for the performance of our contract or for the purposes of entering into a contract: for the purpose of registering your account with us, to update your account and to provide you with our services. If it is in our legitimate business interests to do so: for internal record keeping for administration purposes, in order to verify your account, to conduct credit searches, to communicate with you regarding our service and fees and for dealing with any complaints or issues raised by you. If you provide your consent, we may also contact you for marketing purposes about new services, events or promotions which we feel may be of interest to you by mail, e-mail, phone or text messaging service about our services or promotions, which may be of interest to you, Please email dataprotection@aspers.co.uk or speak to a member of staff if you no longer wish to receive such information. Compliance with a legal obligation: in order to prevent fraud or money laundering or to comply with any other relevant legal or regulatory requirements, such as the Casino Industry Gambling Regulations as specified by our Regulators, The Gambling Commission, The Information Commissioners Office, Money Laundering Regulations & the Financial Conduct Authority. We are obliged to comply with Anti-Money Laundering Regulations 2017 and may share your data on request (or voluntarily) with the UK legal and government authorities, UK regulators and the UK Police. Where we have obtained your consent: Our selected third parties with whom we may share your personal data with (see further below) may send you advertisements promotional materials and communications about their products or services which may be of interest to you, with your prior consent where required by law.
Payment information	If it is necessary for the performance of our contract: f for the purpose of receiving payments in the course of providing our services and issuing winnings to your account (if issued by bank transfer). If it is in our legitimate business interests to do so: for internal record keeping for administration purposes and retaining evidence of payment transactions.
ID Information	Compliance with a legal obligation: in order to prevent fraud or money laundering or to comply with any other relevant legal or regulatory requirements, such as the Casino Industry Gambling Regulations as specified by our Regulators, The Gambling Commission, The Information Commissioners Office, Money Laundering Regulations & the Financial Conduct Authority. We are obliged to comply with Anti-Money Laundering Regulations 2017 and may share your data on request (or voluntarily) with the UK legal and government authorities, UK regulators and the UK Police (please note that failure to provide such information upon request, may, at our sole discretion, lead to the suspension or closure of your account with us).
Special category data	In order to protect the vital interests of our customers: we may process special category data relating to your health or mental health such as a disclosure of a gambling problem to staff.
Monitoring information (CCTV)	If it is in our legitimate business interests to do so: we may process images via CCTV (which incorporates video and audio recordings), entrance/exit dates/times, movement within the casinos via security card systems for security purposes and pursuant to our legitimate interest in maintaining a safe environment and for the purpose of confirming attendance/location of the individual. Necessary to protect the vital interests of the individual concerned: for security purposes and in order to maintain a safe environment. Compliance with a legal obligation: in order to prevent fraud or money laundering or to comply with any other legal or regulatory requirements.
Technical and device information/social networks	If it is in our legitimate interests to do so: we may use certain technical log data (such as your IP address) for research or statistical purposes; to analyse user traffic and for ensuring the proper administration of our site; for analytics and insight purposes e.g. to monitor market trends and demographics and to improve the user experience within our site; and to ensure that content from our site is presented in the most effective manner for you and for your computer or other device from which you access our site and/or the services we offer through the site.
Cookies	Where consent has been obtained: We will ask for your consent to the use of cookies before processing (see further information about our processing of cookies below).

How to edit or update your information
1. The accuracy and integrity of your personal data is very important to us. If you feel at any time that the information, we hold about you is incorrect or requires updating then please contact us by any means possible and we will update or correct our records.
2. We may periodically contact you or speak to you in person about the accuracy of your personal data as our efforts to ensure it is accurate are ongoing.

Cookies

Cookies are small text files, like a tag, that are placed on your device (e.g., a computer, smartphone or table) when you visit a website. Cookies make web surfing easier by allowing websites recognise that user’s device and store some information about the user’s preferences or past actions. The only personal data a cookie may contain is information supplied by the user. A cookie cannot read data of a user’s hard drive or read cookie files created by other websites. The use of cookies is an industry standard that can be found on most major websites. They are widely used in order to make websites work, or work more efficiently, as well as provide information to the site owners. Software on the user's device (for example a web browser) can store cookies and send them back to the website next time they visit.
We use cookies to collect information about your visit to our websites, including the date and time you access our websites. You cannot be directly identified from this information and will be used by us purely for monitoring activity on our websites.
Many improvements and updates to our websites are based on such data as this helps us to understand (amongst other things) the total number of users and webpages viewed. Cookies allow this information to be easily tracked by us. We use information obtained from cookies to provide services better tailored to user’s needs. While this activity depends on the use of “cookies”, users of our websites have the option of disabling cookies via user’s browser preferences. Further information on how to do this can be found in the ‘Control over cookies’ section.
Where marketing consent is given, we may use “cookies” to collect and distribute information to third parties for marketing purposes. Further information on the use of marketing cookies can be found in section 8.8 and 8.10.
Any changes to the use of cookies posted on our websites apply as soon as they are posted. Fresh consent to the use of cookies will be required when changes are made.

We use the following cookies:

Strictly necessary cookies: These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites or remember your choice about cookies.
Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our websites when they are using them. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.
Marketing/advertising cookies: They allow us to recognise visits that have originated from online ads. This helps us to deliver personalised ads, limit how many times you see an ad and measure the effectiveness of ads.

You can find more information about the first-party cookies we use and the purposes for which we use them in the table below:

Provider	Cookie IDs	Description	Further Information
Aspers Group Limited Cookies	cookie-preference	Strictly necessary cookies Used to remember a user’s choice about cookie preference. Where users have previously indicated a preference, that user’s preference will be stored in this cookie. This information is processed in a way that does not directly identify anyone.
Aspers Group Limited Cookies	PHPSESSID	Strictly necessary cookies Used to identify the current session/visit to provide functions across pages. This information is processed in a way that does not directly identify anyone.
Google Analytics Cookies	_ga, _ga_<wpid>, _gid, _gat[_<customname>], _gcl_au	Analytical/performance cookies Google Analytics is used to collect information about how visitors use our website. We collect information including the number of visitors to the website, where visitors have come to the website from and the pages they visited. The information is collected and processed in a way that does not directly identify anyone.	Click here for more privacy information Click here for more information on Google cookies and how they are used

Third parties

Please note that third parties may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or marketing/advertising cookies based on your cookie preference.

You can find more information about the third-party cookies used and the purposes for which we use them in the table below:

Provider	Description	Further Information
Google Ads/AdSense Cookies (Adservice.google.com/.co.uk, doubleclick.net, google.com) Cookies	Analytical/performance cookies Google Ads/AdSense is used to store and track conversions (clicks) from advertisements placed on third party websites. They help us collect data that allows us to understand how users interact with a particular advertisement campaign. These insights allow services both to improve content and to build better features that improve the user’s experience. Users may be uniquely identified by web request, IP address, browser type, browser language, the date and time of your request. This log data is anonymized by removing part of the IP address (after 9 months) and cookie information (after 18 months). Marketing/advertising cookies Google Ads/AdSense uses cookies for advertising, including serving and rendering ads, personalizing ads (depending on user's ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads user's have chosen to stop seeing, and measuring the effectiveness of ads. They help us collect data that allows us to understand how users interact with a particular advertisement campaign. These insights allow services both to improve content and to make advertising more effective by delivering relevant and targeted ads. Users may be uniquely identified by web request, IP address, browser type, browser language, the date and time of your request. This log data is anonymized by removing part of the IP address (after 9 months) and cookie information (after 18 months).	Click here for more privacy information Click here for more information on Google cookies and how they are used
Facebook (Meta) Cookies	Analytical/performance cookies Facebook (Meta) cookies are used to store and measure activity on our websites that originate from clicks on advertisements and posts placed on Facebook. They help us collect data that allows us to understand how users interact with a particular ad or post. These insights allow services both to improve content and to build better features that improve the user’s experience. The information is collected and processed in a way that does not directly identify anyone.	Click here for further information on how Facebook (Meta) uses cookies Click here for further information on how you can control the use of cookies on Facebook (Meta)
The Trade Desk (adsrvr.org)	Marketing/advertising cookies The Trade Desk uses cookies for advertising, including serving and rendering targeted ads, personalizing ads, limiting the number of times an ad is shown to a user, muting ads users have chosen to stop seeing, and measuring the effectiveness of ads. They help us collect data that allows us to understand how users interact with regards to a particular advertisement campaign. These insights allow services both to improve content and to make advertising more effective by delivering relevant and targeted ads. Users may be identified by browser and device using a unique randomly generated ID. This is matched against information, such as advertising interest segments and histories of ads shown in the browser or device. This information is neither sold or shared with other third parties.	Click here for further information on how you can control the use of cookies by The Trade Desk

Control over cookies

You can change your cookies preferences at any time by clicking on the ‘Cookie’ icon in the footer of our websites. You may need to refresh your browser for changes to changes to take effect.
You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.
You can also delete cookies that have already been set. Find out how to manage cookies on popular browsers at the links below:
Alternatively, you may wish to visit http://www.aboutcookies.org.uk/, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
If you have a Google account, you can opt out of advertising at g.co/adsettings. Further information on how personalised ads work can be found here. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising initiative opt out page. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Who your information may be shared with
We keep your information confidential but may disclose it to our personnel, other companies within the Aspers Group, suppliers, or subcontractors insofar as it is reasonably necessary for the purposes set out in this privacy policy. We carry out checks to ensure that the companies we work with will provide the same level of safeguards to protect your data as we do, and we put contractual measures in place to reinforce those obligations.

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email, account message and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
1. We do not sell or share your personal data with third parties except as described in this Privacy Policy. The personal data will be disclosed to a third party only to the extent required for the specific purpose, as stipulated in this Privacy Policy.
2. Please note that personal data we are holding about you may be shared with and processed by:
  1. any member of the Group and any subsidiary companies and other affiliated legal entities and businesses with whom we are under common corporate control for management and administration purposes. All such entities will comply with the terms of this Privacy Policy with respect to the use and disclosure of your Personal Data.
    1. to ensure that we are able to properly monitor and protect the wellbeing of our customers in accordance with our Responsible Gaming initiative (please contact us if you would like further information regarding this);
  2. other casinos in respect of data sharing schemes relating to barred customers;
  3. our service providers and agents (including their subcontractors) or third parties which process information on our behalf (e.g. internet service and payment providers, search engine, advertising and marketing providers) so that they may help us to provide you with services and information you have requested;
  4. regulators, fraud prevention agencies or other third parties for the purposes of monitoring and/or enforcing our compliance with any legal and regulatory obligations, including statutory or regulatory reporting, or the detection or prevention of unlawful acts.
  5. any third party in the context of actual or threatened legal proceedings, provided we can do so lawfully (for example in response to a court order).
  6. other parties and/or their professional advisers involved in a matter where required as part of the conduct of the services.
  7. our own professional advisers and auditors for the purpose of seeking professional advice or to meet our audit responsibilities; andd
  8. any other organisation to whom we may transfer our agreement with you or if we sell or buy (or negotiate to sell or buy) our business or any of our assets (provided that adequate protections and safeguards are in place).
  9. IT companies who support our IT systems.
  10. Data insight companies.
3. We will only transfer your personal data to third parties for direct marketing purposes with your prior consent.
4. We do not knowingly solicit data from or market to children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, they should contact us at dataprotection@aspers.co.uk. We will delete such information from our files at the earliest opportunity.
International transfers
1. We will not transfer personal data relating to you to a third party in any country which is outside the UK or the European Economic Area (“EEA”) unless one of the following scenarios under the UK GDPR applies:
  1. the country or recipient is covered by an adequacy decision of the European Commission under UK GDPR Article 45.
  2. appropriate safeguards have been put in place which meet the requirements of UK GDPR Article 46 (for example using the European Commission’s Standard Model Clauses); or
  3. one of the derogations for specific situations under UK GDPR Article 49 is applicable to the transfer. These include (in summary):
    1. the transfer is necessary to perform, or to form, a contract to which we are a party.
    2. with you; or
    3. with a third party where the contract is in your interests;
    4. the transfer is necessary for the establishment, exercise or defence of legal claims;
    5. you have provided your explicit consent to the transfer; or
    6. the transfer is of a limited nature, and is necessary for the purpose of our compelling legitimate interests.
Our Security Precautions
1. We make every effort to ensure that your information is secure on our systems. The Group has implemented security measures to protect against the loss, misuse and alteration of your personal data and we have staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing our systems and network security.
2. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. However, please note that you are responsible for keeping your username, password and user details confidential.
How long do we keep your personal data?
1. Unless you have requested otherwise, we will hold your personal data within our systems for a minimum period of 5 years following the provision of information to us. If, after 5 years:
  1. you have made 1 or more visits to any of our casinos, then we will contact you to verify that the information we hold about you is still accurate and that you are still happy for us to hold this information about you; or
  2. you have not made a registered visit to any of our casinos then we will remove your personal data from our databases and systems unless we are required or permitted by law to hold on to your data for a specific retention period. Please note that the retention period for inactive customers is 7 years.
  3. In certain circumstances we will retain your data for longer than 7 years.
2. For the purpose of paragraph 12.1.2, a ‘registered’ visit is classified as a visit which has been recorded on our internal systems. Examples include via a customer’s use of the Aspers World card, other recorded transactional activity or via redemption of a promotion (on-site).
3. Where we no longer need your personal information, we will dispose of it in a secure manner.
4. In some circumstances you can ask us to delete your data; see your legal rights at paragraph 14 below for further information.
5. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research purposes and to help us develop and improve our services, in which case we may use this information indefinitely without further notice to you.
Automated decision making
We do not make decisions based solely on automated data processing, including profiling.
Your rights regarding your personal data
1. Under data protection laws, you have a number of rights regarding your personal data. Please find below a summary of such rights (full details may be found at the Information Commissioner’s Office’s (“ICO”) website: https://ico.org.uk/),
2. You must be informed clearly and concisely regarding the purpose and legal basis regarding the collection and processing of your personal data, who to contact if you have any issues regarding this, where your persona data will be kept, if the personal data is to be transferred to another country, who will access the personal data, the retention period for storing your personal data, the right to withdraw consent to the processing of your personal data or to lodge a complaint with the ICO, whether the provision of the personal data is part of a statutory or contractual requirement and the existence of any automated decision making.
3. You have the right to request confirmation as to whether or not your personal data is being processed and, if so, to verify the lawfulness of processing, this information must be provided free of charge and provided within one calendar month (unless certain circumstances apply).
4. Requests should be made in writing to the Aspers Data Protection Officer, and you may need to provide the following in order for us to verify your request:
  1. photo ID; and
  2. proof of address.
5. If your personal data is inaccurate or incomplete, then you have the right to request that this be corrected. If we have disclosed the personal data to third parties for verification purposes and the information has been updated or corrected, then we will inform you of this where possible.
6. In certain circumstances, you will have to right to request erasure of your personal data from our systems and we will do so without undue delay if:
  1. the processing is no longer necessary in relation to the purpose for which it was originally processed.
  2. you withdraw consent (if the legal basis for processing is based on your consent).
  3. you object to processing (and there are no legitimate overriding grounds for ongoing processing).
  4. your personal data has been processed unlawfully; or
  5. your personal data must be erased in order to comply with a legal obligation.
7. We may refuse a request for erasure if the processing is necessary:
  1. for compliance with a legal obligation;
  2. for reasons of public interest in the area of public health or for archiving purposes in relation to public interest, scientific/historic or statistical research purposes (as permitted under the UK GDPR); or
  3. for the establishment, exercise or defence of legal claims.
8. A decision to refuse any request of Erasure will be made by the Board of Directors under advisement from the designated Data Protection Officer. Data Subjects have the right to appeal any decision made to the ICO.
9. You have the right to restrict the processing of your personal data if you contest the accuracy of the information, if the processing is unlawful or if we no longer need the information but you require the data to establish, exercise or defend a legal claim.
10. 14.10 In certain circumstances, you have the right to request that we return any personal data you have provided in a structured and machine-readable format or that we transmit this data to another data controller, where technically feasible.
11. You have the right to object to our use of your personal data in certain circumstances, including where we use it for our legitimate interests or for marketing purposes.
12. If you have subscribed to marketing communications from us, you have the right, at any time, to instruct us by email not to process your personal data for marketing purposes.
13. Please note that if you withdraw your consent to the use of your personal information for purposes set out in our Privacy Policy, we may not be able to provide you with access to all or certain parts of our services or our website.
14. 14.14 If you consider our use of your personal data to be unlawful, you have the right to lodge a complaint with the ICO. Please see further information on their website: www.ico.org.uk.
Contacting Aspers Casino
1. 15.1 If you have any questions about this Privacy Policy, would like to submit a Data Subject Access Request or amend your current preferences/personal data, please contact our Data Protection Officer via email at dataprotection@aspers.co.uk or in writing to:
  Data Protection Officer
  Aspers Casino Westfield Stratford City
  312 The Loft
  Montfichet Road Olympic Park
  London
  E20 1ET
2. Alternatively, enquires can be made in person at any of our Aspers Casinos. Please note that in all circumstances ID verification will be required before any personal data is released.
Updates or amendments to this Privacy Policy
1. We may revise this Privacy Policy from time to time, for example to keep it up to date, to implement minor technical adjustments and improvements or to comply with legal requirements.
2. This Privacy Policy was last updated in February 2024.

Data Subject Access Request Form

Site Links

The materials that can be linked from linked sites are not maintained by us and we are not responsible for the contents thereof. Any reference to a linked site or any specific third-party product or service by name does not imply or constitute its endorsement by us, and you assume all risk with respect to its use. If you follow a link to any of these websites, please note that these websites have their own terms and conditions and privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information or personal data to these websites.

Copyright Notice

The copyright in the contents and materials of this website is owned by the Group. As content on the website is copyrighted, any unauthorised use of any materials on the website may violate our rights pertaining to such material. If a user downloads the materials on the web site for personal or non-commercial use, the user must retain all copyright and other proprietary notices.

Disclaimer

The materials contained in this web site are for general information only and do not constitute advice on any matter. We accept no responsibility for any loss caused by reliance on any statement contained in this web site. Links to other sites from these pages are for information only and we accept no responsibility for any material contained within those sites.

Due to the nature of the electronic communication process, we cannot, nor do we, guarantee or warrant, that access to our website (or any part of it) will be uninterrupted, or without delay and we accept no liability in this respect. Furthermore, whilst we make all reasonable attempts to exclude viruses from this website, we cannot ensure that it will be free of viruses and we cannot and do not accept any liability in this respect. You are therefore recommended to take all appropriate safeguards before downloading or accessing information from this website.

This disclaimer and any claim based on use of information from this website shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.

Use of site: Users must be over 18 years old and comply with English law.

This site contains information, content, features, products and services which are suitable only for persons over 18. Therefore this website, and any part of it, is only available to those who are over 18 years of age. This site operates in accordance with and complies with all elements of English law, including data protection. By continuing to the next page or visiting, using, viewing the whole or any part of it or having any involvement whatsoever with this website you are confirming that you are over 18 and will not misuse the website in any way and continue to use this site in accordance with and compliance with all elements of English law. If you are under 18 years of age or do not agree to be bound or abide by this notice then you are not authorised to or visit, use, view the whole or any part of it or have any involvement whatsoever with this website and must leave the website immediately. We reserve the right to take action against those who do not.

Use of Public Wi-Fi

We use Wi-Fi connection data for security, compliance and to improve the customer experience in our casinos. We are collecting the location of devices on our network, identifying them by a pseudonymised version of their MAC (Media Access Control) address.

We will not collect data on browsing activity, cookies, phone numbers or how the Wi-Fi service is used.

You can opt-out by turning off Wi-Fi on your device, turning your device off or putting your device into airplane mode while at our casinos.

All data collected is automatically depersonalised, using a one-way pseudonymisation process to ensure Aspers is unable to identify any individual. This happens immediately after the data is first collected.

Pseudonymisation is the process of distinguishing individuals in a dataset by using a unique identifier that does not reveal their 'real world' identity. This is a way of protecting people's privacy in accordance with the Information Commissioner's Anonymisation Code of Practice

What Wi-Fi connection data is

When a device such as a smartphone or tablet has Wi-Fi enabled, the device will continually search for a Wi-Fi network to connect to. We will record the identifying number specific to that device known as a MAC address.

Complaints and Disputes

1. COMPLAINTS, DISPUTES & ALTERNATIVE DISPUTE RESOLUTION

1.1. Aspers Group fully supports the objective detailed in the Gambling Act 2005 and are committed to best practice on gaming and social responsibility and will ensure gambling is conducted fairly and openly in accordance with company procedures.
1.2 Aspers Group has put into effect policies and procedures designed to ensure the supervision at gaming tables is carried out by supervisors and dealers in order to ensure the integrity of gaming is not compromised.
1.3 A complaint means a complaint about any aspect of the
company and staff conduct in respect of the licensed activities, and a dispute is any complaint which -

a. Is not resolved at the first stage of the complaints procedure.
b. Relates to the outcome of the complainant’s gambling transaction.

1.4 A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues, such as the service in the restaurant, the quality of the décor or facilities or the availability of space at a particular
gaming table do not apply, as they would not indicate a possible threat to the licensing objectives.
1.5 Should a customer have any complaint or dispute about any gambling related decision, this should be raised immediately with a member of the Aspers management team who should be able to settle this at the time. If it is not settled the customer will be given a gaming dispute leaflet and is free to raise any such complaint or dispute at any time within a date which is not less than 6 months from the date of the disputed incident. The request will be acknowledged within 24 hours of receipt where gambling facilities are available 24 hours a day or within three working days otherwise.
1.6 The licensee’s process ends if the customers complaint remains unresolved eight weeks after the licence holder received it, or the customer and the licence holder reach a deadlock or final position in less than eight weeks. The licence holder will then write to the customer with a final letter to explain:

a. The final decision.
b. That this is the end of the operator’s complaints process.
c. How to escalate the complaint to an independent ADR entity if the customer wishes to do so. Therefore, should a customer not be satisfied with the decision, and all internal avenues of dispute resolution have been exhausted, they may refer the matter to IBAS.

1.7 IBAS is tasked with reviewing any disputes relating to the land-based casino that cannot be settled internally. Thus, if the customer remains dissatisfied with the decision regarding their gambling dispute, they may refer the matter in writing or by email to time up to 12 months from the end of the operator’s complaints’ process. The application will be acknowledged within three working days of receipt
1.8 We recommend visiting the IBAS website: www.ibas-uk.com

In order to make a claim through the IBAS website, you will need to register with the service. You will need a valid, working email address in order to register. Registration is quick, easy and free of charge.

You will then need to complete an IBAS Claim Form by clicking on ‘Make a Claim’.

If you have any difficulty using the website, you are welcome to complete a claim form by hand. We can post you a form, which we will ask you to complete and return.

To request a form, either telephone us on 020 7347 5883 or write to us at: IBAS, PO BOX 62639. London EC3P 3AS
1.9 How long does IBAS process take?

Once IBAS has received your completed claim form, they will contact the casino to seek their response.

One of their Case Managers will then send any further questions to either you or the casino until they are satisfied that they have all of the information they need to make an informed decision.

After that, the file containing all of that information is sent to members of IBAS Adjudication Panel. The panellists may have further questions or they may be satisfied that they have enough material to issue an adjudication.

Once they have reached their decision, their findings are typed up and either emailed or posted to both you and the casino simultaneously.

Typically, the whole process will take between 10 and 12 weeks but some cases are resolved faster and other, more complicated cases, may take longer.

2. ASPERS GROUP CASINO COMPLAINTS PROCESS

2.1 Any gaming complaint should be resolved by the Dealer and/or Gaming Supervisor at the time of the incident, however if the Dealer or Gaming Supervisor is not able to settle the matter it will be referred to the Duty Manager and Surveillance.
2.2 If you are not satisfied with the resolution of the dispute you will be given a gaming dispute leaflet and invited to put your concern in writing to the General Manager, Aspers at The Gate, Newgate Street, Newcastle Upon Tyne, NE1 5TG Email: Nc.gamingdisputes@aspers.co.uk
2.3 In response to your enquiry the General Manager will respond to you by email or write to you after investigating the dispute, explaining the decision.
2.4 If you are not content with the decision you may write to the Head of Regulatory Compliance and Assurance, Aspers Casino Stratford, Westfield Stratford City, 312 Montfichet Rd, London, E20 1ET or via email complaintsesc@aspers.co.uk who will independently investigate the matter.
2.5 If you are not satisfied with their findings you may escalate the matter further by having it referred

3. ALTERNATIVE DISPUTE RESOLUTION FOR CASINO & BINGO ARBITRATION ADR PROCESS

3.1 The ADR controller will assign an ADR official to investigate the complaint and notify all parties concerned.
3.2 The ADR official will request all relevant evidence and documentation from all concerned parties and inform all parties of their right to withdraw at any time from the process. Both parties have a right to see the arguments, evidence, documents and facts put forward by the other party.
3.3 The ADR official upon receipt of the evidence will notify the parties that the evidence received constitutes a ‘complete complaint file’. An outcome (proposed decision/resolution) to the dispute will be issued within 90 calendar days from the date the “complete complaint file” has been received (in “certain exceptional cases” in “highly complex disputes” the ADR official is free, at his/ her own discretion, to extend the 90 calendar day deadline). During the course of the investigation the complainant will be kept in touch with progress at least every 30 days.
3.4 The ADR official will normally provide a draft report allowing reasonable time for comment from all parties. This may include any statements made and opinions given by experts.
3.5 The ADR official will consider any comments prior to completing the report.
3.6 The ADR official will provide a final report to the ADR controller outlining the outcomes and grounds on which the proposed decision/resolution is based.
3.7 When the ADR controller is satisfied that the process has been adhered to and the decision/resolution in the report is valid, the controller will forward the report to all parties concerned.
3.8 In accordance with the Gambling Commission’s expectation, gambling operators will offer ADR which is binding on the operator (if accepted by the consumer) for disputes which would otherwise be taken to the small claims court (currently disputes of not more than £10,000). For disputes over £10,000, the ADR procedure need not be binding – this would allow, for example, that mediation could be employed for disputes of more than £10,000 or for adjudication decisions to be non-binding on the operator.
3.9 In accordance with consumer protection requirements, the customer is not legally bound to abide by any IBAS decision and therefore this process does not deny the consumer his or her UK statutory consumer protections.

4. GROUNDS TO REFUSE TO DEAL WITH AN ALTERNATIVE DISPUTE RESOLUTION

4.1 An ADR Entity can refuse to deal with a dispute but the ADR Entity must provide both parties with a reason for declining the dispute within 3 weeks of receiving the complete complaint file.
4.2 The reasons a dispute can be refused† are if:

a. The consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity;
b. The dispute is frivolous or vexatious.
c. The dispute is being, or has been previously, considered by another ADR entity or by a court.
d. The value of the claim falls below or above the monetary thresholds set by the body; however, IBAS does not set monetary thresholds.
e. The consumer has not submitted the complaint to the body within the time period specified by the body, provided that such time period is not less than 12 months from the date upon which the trader has given notice to the consumer that the trader is unable to resolve the complaint with the consumer.
f. Dealing with such a type of dispute would seriously impair the effective operation of the body.

Aspers Newcastle Lucky Box Bonanza Terms and Conditions

Open to Aspers World members only (free to join for all those aged 18 or over with photographic ID)
Entry into prize draw is free. No purchase necessary
Promotion starts Sunday 31st March 2024 at midday
Promotion ends on Saturday 27th April 2024 at 22:45
Daily entries to be collected from Cash Desk
Tickets will be issued as stated: Lion & Rhino members = 3 entry tickets per person per day; Elephant members = 2 entry ticket per person per day and Giraffe members = 1 entry ticket per person per day.
Prize Draws will take place at 23:00 on Saturday 6th April 2024, Saturday 13th April 2024, Saturday 20th April 2024 & Saturday 27th April 2024
Prize Draw tickets will be available until 22:45 on the night of each draw
Prize Draw entries will be accepted into the prize draw drum until 22:55 on the night of each draw for that specific week
All tickets received from the Sunday before the Prize Draw to the Saturday of the Prize draw must be entered into the Prize Draw
Prize draw entry tickets will not be accepted into the draw if they are not dated within the specified week of the draw
The prize draw drum will be located in the Entertainment Area from 6pm on the night of each draw
Participants need to be present to claim their prize
If a ticket is drawn and the participant is not present another ticket will be drawn, this process will be continued until all prize boxes have been claimed
10 winning tickets will be picked at random from the Prize Draw Drum
Unless stated otherwise, the winners will be drawn at random from all correct entries received by 22:55 on the day of the draw
Each winner will be given 60 seconds to claim their prize from announcement
Each of the 10 winners will have the opportunity to ‘pick a box’ and they will win whatever is contained within that box
The boxes will contain a mixture of cash prizes, F&B prizes, free points & joke prizes
Cash prizes are: 1 x £500, 1 x £300, 1 x £200, 2 x £100
All cash & free point prizes to be redeemed at Cash Desk
All winners must be aged 18 years or over without exception
This prize cannot be transferred to another individual
Aspers Casino accepts no responsibility for any: Damage, loss, injury or disappointment of any kind endured by any entrant entering the free prize draw
Not open to employees of Aspers Group Limited or anyone associated with the company or its employees
The free prize draw entry tickets will be retained by Aspers once entered into the draw
Any disputes must be raised with a member of staff or the management team
Management’s decision is final
By participating, members agree to take part in publicity. Prize winner’s name may be posted on Aspers website www.aspers.co.uk, along with Aspers Facebook and Twitter pages within 48 hours of prize being drawn
Events may occur that render the free prize draw itself impossible due to reasons beyond the control of Aspers
Aspers reserve the right to withdraw or amend this free prize draw at any time and without notice

Aspers Newcastle Slots Early Bird Offer Terms and Conditions

General T&C’s

Offer available between 9am-11am every Saturday & Sunday from 10th February – June 1st 2024.
Offer open to Aspers World members only.
Aspers World is open to all those aged 18 or over; photo ID required.
Aspers reserve the right to withdraw or amend this offer at any time In line with Licence Conditions and Codes of Practice “fair and open” provisions
Not open to Aspers employees or those associated with employees.
Any disputes must be raised immediately with a member of the management team.
Any customer who is barred or excluded will not be permitted to the promotion.
Management reserves the right to withdraw or amend this offer at any time
The promotional period may be extended or reduced at management discretion.
Aspers Management decision is final

Cash Match & Bacon butty offer T&C’s

Guests can redeem the exchange of £5 at the cash desk between the times and dates detailed above. Once redeemed at the cash Desk, guests will receive a £10 match play ticket.
This promotion is only valid during the specific times and dates of the promotion as detailed above.
Customers can only redeem the offer once daily
The offer cannot be redeemed as cash. If the full promo ticket is not played, a guest will have 60 days to use the ticket.
Bacon/Sausage butty’s and a hot drink will be distributed to individuals who are playing slot machines during 9am & 11am during the date range detailed above.
Aspers world members can enter the promotion once per day.
One entry per person per day
No cash alternative available
Voucher not to be used in conjunction with any other offer

Slots Tournaments T&C’s

The Slots Tournaments are open to Aspers World members only.
Aspers World is open to all those aged 18 or over; photo ID required.
The Slots Tournaments are free to enter: no purchase necessary.
Total prize pool for the Slots Tournaments per day being £50
The Slots Tournaments will take place at Aspers Newcastle at 11am on Saturday & Sundays from February 10th 2024 – June 1st 2024.
Aspers reserve the right to withdraw or amend this offer at any time In line with Licence Conditions and Codes of Practice “fair and open” provisions
Not open to Aspers employees or those associated with employees.
Cash prizes only will be awarded throughout the Slots tournaments.
By taking part in the slot’s tournaments, participants agree to take part in all publicity, including photoshoots for website, PR and social media purposes.
Any disputes must be raised immediately with a member of the management team.
Any customer who is barred or excluded will not be permitted to win a prize under any circumstances
The Slots Tournaments includes tournaments which run between the above dates.
Daily tournaments run at 11am between the above dates.
Participants must register before the tournament from 10am at the Slots Desk.
All entries are subject to maximum entry restrictions (point 24). Places will be awarded on a first come first served basis and subject to availability.
Each round will run for three (3) minutes.
Every participant will be awarded 7,500 points to play during the tournament. Points have no cash value.
Number of slot machines available within each tournament; = 4
Each of tournaments has a maximum of ten rounds.
Maximum daily participants; = 40.
The 1st, 2nd & 3rd highest number of points accumulated during each weekly tournament shall win the following prizes: 1st Prize = £25, 2nd Prize = £15 and 3rd Prize = £10.
In the event of a tie breaker, a coin will be flipped to determine the winner.
Only one participant to take part per tournament.
Game choice is at the discretion of the manager and slot host supervising the tournament.
Allocation into each round and seating selection is on a first come, first-served basis and will be at the discretion of the manager and slot host overseeing the tournament.

Aspers Newcastle ER Club Terms & Conditions

Open to Aspers World members only (free to join).
Qualifying guests will be selected based on previous months tracked ER turnover.
Qualifying Criteria may change monthly at Aspers discretion.
Valid for one qualifying person per day, on days specified in the booklet.
Offer available on selected Electronic Roulette machines, the offer is not for slot machines or Live tables.
Vouchers have no cash value and are non-redeemable and non-transferable.
No photocopies of the voucher will be accepted.
All vouchers will be retained by Aspers.
Vouchers cannot be exchanged for any other service.
Vouchers cannot be used in conjunction with any other offer.
Management reserves the right to withdraw a voucher offer at any other time.
Any disputes must be raised immediately with a member of staff.
Vouchers can only be redeemed in the Aspers casino Newcastle where the voucher was awarded.
The promotional period may be extended or reduced at management discretion.
The promotion is not available to employees of the Aspers UK Holdings Limited, Group or anyone associated with the Group or its employees.
Aspers accepts no responsibility for any: Damage, loss, death or injury of any kind endured by the customer by way of redemption of the prize.
Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.

£50 for £30, £50 for £20, £30 for £20 Offer

Open to Aspers World ER Club qualifiers only.
The offer is available at Aspers Casino, Newcastle, for ER club qualifiers on designated dates.
Aspers World ER Club qualifiers may exchange £20 cash for £30, £30 for £50 or £20 for £50 ER play.
Only one offer can be redeemed on the designated day or days of the offer.
The offers can be redeemed at cashdesk on the days designated in the offer booklet.
Offer only available on electronic roulette machines available, the offer is not available on slots or live tables.
Vouchers have no cash value and are non-transferable. No photocopies accepted. All vouchers will be retained by Aspers.

£10, £20 MATCH PLAY Offer

Open to Aspers World ER Club qualifiers only.
The offer is available at Aspers Casino, Newcastle, for ER club qualifiers on designated dates.
£20 or £40 playable only voucher will be issued at cash desk on receipt of £10 or £20 cash and the £10 or £20 match play voucher.
Only one offer can be redeemed on the designated day or days of the offer.
The offers can be redeemed at cashdesk on the days designated in the offer booklet.
Offer only available on electronic roulette machines available, the offer is not available on slots or live tables.
Vouchers have no cash value and are non-transferable. No photocopies accepted. All vouchers will be retained by Aspers.

FREE BET Offer

Open to Aspers World ER Club qualifiers only.
The offer is available at Aspers Casino, Newcastle, for ER club qualifiers on designated dates.
Free bet redemption are made at cash desk on receipt of the specific ER booklet voucher.
Only one offer can be redeemed on the designated day or days of the offer.
The offers can be redeemed at cash desk on the days designated in the offer booklet.
Offer only available on electronic roulette machines available, the offer is not available on slots or live tables.
Vouchers have no cash value and are non-transferable. No photocopies accepted. All vouchers will be retained by Aspers.

Aspers Newcastle Slots Club Terms and Conditions

£30 for £20 and £50 for £30 Slots offer

Open to Aspers World Slots Club qualifiers only, being 18 years or over.
The offer is available at Aspers Casino Northampton, Newcastle, and The Casino MK to slots club qualifiers on designated dates.
Aspers World Slots Club qualifiers may exchange £20 cash for £30 or £30 for £50 slots play* during the opening hours of each casino on the dates specified on the slots club voucher.
Only one offer can be redeemed on the designated day or days of the offer.
The offer cannot be redeemed as cash and can only be used on the dates and times stated.
*The £20 or £30 cash may be exchanged at cash desk for a £30 or £50 playable only slots voucher.
The promotional period may be extended or reduced at management discretion.
Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Aspers Management discretion.
Any disputes must be raised with a member of The Aspers Management team.
The promotion is not available to employees of the Aspers UK Holdings Limited, Group or anyone associated with the Group or its employees.
Aspers accepts no responsibility for any: Damage, loss, death or injury of any kind endured by the customer by way of redemption of the prize.
Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.

£10 MATCH PLAY Offer

Open to Aspers World Slots club qualifiers only.
£20 playable only voucher will be issued at cash desk on receipt of £10 cash and the £10 match play voucher.
Only valid for named Aspers World Slots club qualifier on dates specified.
Not available on Electronic Roulette or Live Tables.
Offer only available on Slots machines available.
Vouchers have no cash value, are non-transferable and can only be used once on the day of the promotion.
No photocopies accepted. All vouchers will be retained by Aspers.
Vouchers cannot be exchanged for any other service or used in conjunction with any other offer.
Management reserves the right to withdraw a voucher offer at any other time.
Any disputes must be raised immediately with a member of staff.
Vouchers can only be redeemed in the casino where the voucher was awarded. For full terms and conditions, visit aspers.co.uk.
Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.
The promotion is not available to employees of the Aspers UK Holdings Limited, Group or anyone associated with the Group or its employees.

FREE DRINK Offer

Open to Aspers World Slots club qualifiers only.
Any pint of draught beer, lager or cider, single spirit or 175ml glass of wine available on the day of the offer.
Exchange your free drink voucher with a member of the Food & Beverage team.
Only one drink per person on the day of the offer.
Vouchers have no cash value and are non-transferable. No photocopies accepted. All vouchers will be retained by Aspers.
Vouchers cannot be exchanged for any other service or used in conjunction with any other offer.
Management reserves the right to withdraw a voucher offer at any other time.
Any disputes must be raised immediately with a member of staff. Vouchers can only be redeemed in the casino where the voucher was awarded.
Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.
The promotion is not available to employees of the Aspers UK Holdings Limited, Group or anyone associated with the Group or its employees.
For full terms and conditions, visit aspers.co.uk.

Aspers Newcastle £5 Bet Boogie & Buns Terms and Conditions

Open to any Guest at Aspers Newcastle who have purchased the Boogie & Buns Package
Offer dates valid on the date of party booking.
£5 voucher limited to blackjack or roulette only.
£5 voucher can be placed on Black or red or an outside bet only on Roulette.
Vouchers placed on a Blackjack bet will be played to the full value and will not be exchanged for colour chips
The vouchers have no cash value and are non-redeemable.
If the guest wins there selected(IE their hand or selected outside bet) they win £5.
Aspers reserves the right to amend the offer at any time.
The offer can not be used in conjunction with any other offer.
The promotional period may be extended or reduced at management discretion.
Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Aspers’ Management discretion.
Any disputes must be raised with a member of the Aspers’ Management team.
The promotion is not available to employees of the Aspers UK Holdings Limited group, or anyone associated with the group or its employees.
Aspers accepts no responsibility for any damage, loss, death, or injury of any kind endured by the Aspers World member by way of redemption of the prize.
Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible to redeem the offer.

Aspers Newcastle Slots Early Bird Offer Nov-Dec 2023 Terms and Conditions

Offer available between 9am and 11am every Saturday and Sunday from 4th November to 31st December 2023.
Offer open to Aspers World members only.
Aspers World is open to all those aged 18 or over; photo ID required.
Aspers reserve the right to withdraw or amend this offer at any time In line with Licence Conditions and Codes of Practice “fair and open” provisions.
Not open to Aspers employees or those associated with employees.
Any disputes must be raised immediately with a member of the management team.
Any customer who is barred or excluded will not be permitted to the promotion.
Guests can redeem the exchange of £5 at the cash desk between the times and dates detailed above. Once redeemed at the cash Desk, guests will receive a £10 match play ticket.
This promotion is only valid during the specific times and dates stated above.
Customers can only redeem the offer once daily .
The offer cannot be redeemed as cash. If the full promo ticket is not played, a guest will have 60 days to use the ticket.
Coffee & Cake will be distributed to individuals who are playing slot machines during midday & 2pm during the date range detailed above.
Aspers world members can enter the promotion once per day.
One entry per person per day.
No cash alternative available.
Voucher not to be used in conjunction with any other offer
Management reserves the right to withdraw or amend this offer at any time
The promotional period may be extended or reduced at management discretion.
Aspers Management decision is final.

Aspers Newcastle Televised European football Offer - £10 Pizza & Pint terms and conditions

Open to any Guest at Aspers Newcastle
Offer dates valid during televised CL, Europa league and Europa conference games, applicable to the games televised at Aspers only.
Offer times valid during the game being televised.
The Pizzas available within this promotion are detailed on the snack menu
The offer is available to redeem one house drink only, as follows.

One house beer (1 Pint = 570ml) (Fosters, Smiths, Stongbow)
One glass of house wine (Small Glass = 175ml)
One single house spirit (Single Shot = 25ml)

Aspers reserves the right to amend the selected drinks at any time.
The offer can not be used in conjunction with any other offer or discount.
The promotional period may be extended or reduced at management discretion.
Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Aspers’ Management discretion.
Any disputes must be raised with a member of the Aspers’ Management team.
The promotion is not available to employees of the Aspers UK Holdings Limited group, or anyone associated with the group or its employees.
Aspers accepts no responsibility for any damage, loss, death, or injury of any kind endured by the Aspers World member by way of redemption of the prize.
Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible to redeem the offer.

Aspers Newcastle Saturday & Sunday 11am Slots tournaments - Terms and conditions

Signification Conditions:

The Slots Tournaments are open to Aspers World members only.
Aspers World is open to all those aged 18 or over; photo ID required.
The Slots Tournaments are free to enter: no purchase necessary.
Total prize pool for the Slots Tournaments per day being £100
The Slots Tournaments will take place at Aspers newcastle at 11am on Saturday & Sundays in November & December 2023 starting from 4th November 2023.
Aspers reserve the right to withdraw or amend this offer at any time In line with Licence Conditions and Codes of Practice “fair and open” provisions
Not open to Aspers employees or those associated with employees.
Cash prizes only will be awarded throughout the Slots tournaments.
By taking part in the slot’s tournaments, participants agree to take part in all publicity, including photoshoots for website, PR and social media purposes.
Any disputes must be raised immediately with a member of the management team.
Any customer who is barred or excluded will not be permitted to win a prize under any circumstances
Management decision is final.

Tournament terms and conditions

The Slots Tournaments includes tournaments which run between the above dates.
Daily tournaments run at 11am between the above dates.
Participants must register before the tournament from 10am at the Slots Desk.
All entries are subject to maximum entry restrictions (point 24). Places will be awarded on a first come first served basis and subject to availability.
Each round will run for three (3) minutes.
Every participant will be awarded 7,500 points to play during the tournament. Points have no cash value.
Number of slot machines available within each tournament; = 4
Each of tournaments has a maximum of ten rounds.
Maximum daily participants; = 40.
The 1st, 2nd & 3rd highest number of points accumulated during each weekly tournament shall win the following prizes: 1st Prize = £50, 2nd Prize = £30 and 3rd Prize = £20.
In the event of a tie breaker, a coin will be flipped to determine the winner.
Only one participant to take part per tournament.
Game choice is at the discretion of the manager and slot host supervising the tournament.
Allocation into each round and seating selection is on a first come, first-served basis and will be at the discretion of the manager and slot host overseeing the tournament.

Aspers Newcastle £4 Match Day pints promotion October 2023 terms and conditions

Open to any Guest at Aspers Newcastle
Offer dates valid on Newcastle United Football home games and Televised Newcastle football Games.
Offer times valid Midday to Midnight the day of the Game.
Selected house drinks during selected times detailed above will be discounted to £4. This will include all draught lager, beer & ciders.
The offer may only apply to certain bars and areas of the casino pending dates and other events.
Aspers reserves the right to amend the selected drinks at any time.
Aspers World discount cannot be used in conjunction with this offer.
Aspers World points cannot be used in conjunction with this offer.
The promotional period may be extended or reduced at management discretion.
Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Aspers’ Management discretion.
Any disputes must be raised with a member of the Aspers’ Management team.
The promotion is not available to employees of the Aspers UK Holdings Limited group, or anyone associated with the group or its employees.
Aspers accepts no responsibility for any damage, loss, death, or injury of any kind endured by the Aspers World member by way of redemption of the prize.
Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible to redeem the offer.
Managers decision is final.

Welcome Back Terms & Conditions

Open to selected Aspers World members only, 18 years and over.
The offer is available at Aspers Newcastle, Northampton, Stratford and the Casino Milton Keynes.
Invited guests will receive an email or SMS from Aspers Casino containing a link to their QR code.
The offer is valid from a fixed number of days from the date the email is sent. The dates will be visible on the QR code.
Within the email, guests are advised to redeem their voucher at the Cash Desk or Guest Services at Stratford by showing their QR code.
Only one promotional free points voucher to be redeemed per customer per operational day.
Value of the voucher is the amount of Aspers World points added to members account, these will only be added upon redemption of the voucher in an Aspers venue.
Vouchers have no cash value, are non-refundable.
No photocopies or reprints accepted.
The offer and vouchers included are non-transferable and cannot be redeemed for any cash value.
Aspers reserve the right to amend or withdraw any time before the promotional period has begun or there has been any participation, at Aspers Management’s discretion, without prejudice to those already taking part.
Any disputes must be raised with a member of the Aspers Management team and are subject to Aspers’ Complaints and Disputes process.
The promotion is not available to employees or employee relatives of the Aspers UK Holdings Limited group, or anyone directly linked with the group or its employees.
Any guest who is barred or excluded from an Aspers’ premises will not be eligible to redeem the offer.

Aspers Newcastle Monthly £15k Guaranteed Cash Dash League

Open to Aspers World members only, being 18 years or over.
Aspers Poker Rules will prevail over any situation not covered in these rules.
The monthly Cash Dash will start on the 1st day of each calendar month and run until the last day of each calendar month
Cash game players will have the opportunity to play for a guaranteed £15,000 in cash prizes, by participating in cash games and earning points throughout the month to qualify for the monthly Cash League Final
Qualifying points can be earned on the following cash poker game types are poker £1/£1, £1/£2 & £2/£5 games (including Private games).
The guaranteed prize fund is split between prizes for the top 5 point earners of the month, the main prize fund for the Aspers Monthly Cash League Final and a Bounty fund for the tournament.
Qualifying points are earned throughout the calendar month on a 1 point per hour basis with double points earned between the times set out below. Additionally, anybody sat down playing between 12:00 - 12:15 Monday - Friday & 11:00 - 11:15 Saturday & Sunday will earn quadruple points until 2pm on that day.

Time	Points
12pm – 2am	Double
2pm – 5pm	Single
5pm – 8pm	Double
8pm – 11pm	Single
11pm – 2am	Double
2am – 4am	Single

The Top 5 points earning cash game players, over a full calendar month will win a share of £4,000 which will be allocated as follows –

Placing	Prize
1st	£1,500
2nd	£1,000
3rd	£750
4th	£500
5th	£250

To qualify for the Aspers Monthly Poker Cash League Final you must earn a minimum of 50 points in the calendar month
The top 60 points earning cash game players above the 50 point threshold, over a full calendar month qualify for the Aspers Monthly Poker Cash League Final
The Cash League Final tournament will take place on the second Sunday of each month, starting at 3pm – with the exception of Newcastle United home match days, where the tournament will move to the next available Sunday.
The tournament will be fully dealer dealt, an alternate list will be used if overcapacity. All seating will be on a first come first serve basis.
The top 60 Qualifiers to the Cash League Final will be displayed in Aspers Newcastle Poker Room
All qualified players will have a one-hour late registration period, if a qualified player has not registered by the end of late registration, they will be unable to participate in the tournament.
The base starting stack for the Cash League Final will be 10,000. Additional bonus starting chips will be added based on finishing positions in the cash league as follows:

Position	Bonus Chips
1 – 12	20,000
13 – 24	15,000
25 – 36	10,000
37 – 48	5,000

There will 4 x Bounty prizes in the Cash League Final, valued at £250 each
A random number generator will be used to select 4 chair numbers at the beginning of the tournament, with the Bounty's being placed on the players who sit in those chair numbers at the very beginning of the tournament.
These players will keep the Bounty throughout the rest of their participation in the tournament.
If the mystery bounty wins the tournament, he/she would receive the £250.
Once a Bounty customer is knocked out an announcement will be made to the room that a customer with a Bounty has been eliminated, and an additional £250 will be placed on deposit for the customer winning the Bounty.
The Prize Structure for the main tournament is as follows:

Placing	Prize
1st	30%
2nd	20%
3rd	14.5%
4th	10.9%
5th	5.5%
7th	4.4%
8th	3.7%
9th	3%

Although Aspers staff will do there upmost to monitor, It is ultimately the customers responsibility to sign out when they finish their game, points can be lost for that day or session if they do not notify a member of the poker team when they are finished.
Aspers reserve the right to withdraw or amend this promotion at any time, without prejudice to those already participating.
Any disputes must be raised with a member of the Aspers’ Management team immediately and are subject to the Aspers Complaints and Disputes process.
The promotion is not available to employees of the Aspers UK Holdings Limited group, or anyone associated with the group or its employees.
Any player who is deemed to not be playing in the spirit of the game in order to manipulate results will be excluded from the promotion.
Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible to redeem the offer.

Aspers Newcastle - £25 Free Play terms and conditions

Open to Aspers World members only, being 18 years or over.
The free play offer is available at Aspers Casino Newcastle.
The promotional period runs for 7 days from the email sent date
The offer is only valid between the times of the promotional period stated above
Guests can redeem their free bet at the cash desk between the times and dates detailed above. Once redeemed at the cash Desk, guests will receive £25 Aspire chips OR 2500 points to their Aspers World Card
This promotion is only valid during the specific times and dates stated above
Customers can only redeem the offer once.
The offer cannot be redeemed as cash.
The promotional period may be extended or reduced at management discretion.
Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Aspers Management discretion.
Any disputes must be raised with a member of The Aspers Management team.
The promotion is not available to employees of the Aspers UK Holdings Limited group or anyone associated with the group or its employees.
Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer

Aspers Newcastle - £10 Free Play terms and conditions

Open to Aspers World members only, being 18 years or over.
The free play offer is available at Aspers Casino Newcastle.
The promotional period runs for 7 days from the email sent date
The offer is only valid between the times of the promotional period stated above
Guests can redeem their free bet at the cash desk between the times and dates detailed above. Once redeemed at the cash Desk, guests will receive £10 Aspire chips OR 1000 points to their Aspers World Card
This promotion is only valid during the specific times and dates stated above
Customers can only redeem the offer once.
The offer cannot be redeemed as cash.
The promotional period may be extended or reduced at management discretion.
Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Aspers Management discretion.
Any disputes must be raised with a member of The Aspers Management team.
The promotion is not available to employees of the Aspers UK Holdings Limited group or anyone associated with the group or its employees.
Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer

Aspers Newcastle - Free parking promotion to all members terms and conditions

Open to Aspers World members only, being 18 years or over.
To qualify for the promotion an Aspers world member must have a registered gaming visit on the same day as the car park ticket redemption.
Aspers World Members deemed to be only using the promotion for “free parking” and not visiting the Aspers venue to use its facilities will be removed from the promotion.
Free car parking will be available at Aspers Casino Newcastle, at The Gate Car Park.
The promotional can be extended or reduced at management discretion.
Only one parking voucher can be issued per person per day.
Voucher must be used on day of issue.
Guests can redeem their car parking ticket, at the Cash Desk at Aspers Newcastle.
This promotion is only valid on presentation of a qualifying car parking ticket and must be in a condition that allows the conditions of this promotion to be confirmed.
Car parking tickets will not be redeemed as cash.
Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member- at Aspers Management discretion.
Any disputes must be raised with a member of the Aspers Management team.
The promotion is not available to employees of the Aspers UK Holdings Limited group or anyone associated with the group or its employees.
Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible to redeem the offer.