Aspire Club Terms and Conditions

General Terms

• Admission to the Aspire loyalty scheme (“Loyalty Scheme”) may only be granted at Aspers total discretion following an application to membership made in writing by either completing a membership application form in person or by post, by facsimile or e-mail. An application may only be made in respect of an individual.
• Suitable identification must accompany the application which shall include a photographic image being taken of the applicant and retained by the Casino, before membership is accepted. Aspers reserves the right to refuse an application for any reason and shall not be obliged to explain its reasons for its refusal.
• The Card remains the property of Aspers and Aspers reserves the right to change these terms and conditions for the Loyalty Scheme at any time by posting such changes on its website and on the premises.
• Aspers may suspend or withdraw Membership from any Member who in its view abuses the Loyalty Scheme or in any way brings the Loyalty Scheme into disrepute.
• The details of all Members are kept in files administered by: The Data Controller, Aspers (Newcastle) Casino, The Gate, Newcastle Upon Tyne, NE1 5TG and will be used for company purposes only.
• Employees of Aspers are not eligible for the Loyalty Scheme.
• Aspers reserves the right to suspend points to Members who have been suspended.
• Only one membership of the loyalty scheme per person is permissible.
• The Loyalty Scheme has three status levels – blue, silver and gold and the benefits of each level is explained in greater detail on the Aspers notice board.
• Tier points must be earned annually in order to maintain status level.
• The Card and Loyalty Scheme benefits are not transferable.
• It is the responsibility of the Member to notify Aspers of any changes to their details including but not limited to their change of name and address. This may be done by at the Aspers reception desks.
• Aspers may use the information relating to Members for administration, customer services and marketing. Aspers may contact Members by mail, e-mail or text messaging service about its services or promotions, which may be of interest to Members unless the Member has specifically indicated no correspondence in their original application.
• All benefits and rewards are subject to availability.
• Only the Member listed on the card may receive account information or engage in any transaction within the Loyalty Scheme.
• In the event of death or bankruptcy of a Member membership the Loyalty Scheme will thereupon be cancelled and will also result in forfeiture of the available points balance.
• In the event of a lost or stolen Card, the issue of replacement Cards to a Member is at Asper’s absolute discretion.
• Members can only have one active Card at any one time.

Accrual

• Members giving their Card or details to any other person for the purposes of using this to gain points will have their Memberships either cancelled or suspended at Asper’s absolute discretion.
• Members can only accrue attendance points once per gaming day, per casino.
• A gaming day is defined as the opening hours of the casino as specified by the Rules.
• Expired points cannot be reclaimed at any time.
• Points are awarded subject to system availability.
• Aspers reserves the right to adjust a Members point totals where points have accrued as a result of malfunction, operator fault, misrepresentation or any other reason.
• In the event of a dispute, Asper’s decision will be final & binding.
• Members who opt out of the Loyalty Scheme forfeit all of their available points.
• Any members who have opted out may apply to re-join the Loyalty Scheme and if accepted will not be able to re-instate any past accrued points at the time of opt out.
• No points will be earned on any purchase that is paid for by using points from the Loyalty Scheme.
• “Member get member” (explained in greater detail on the Aspers notice board) earned points are only accrued on the introduction of a Member, not guests.

Redemption

• Any vouchers/ rewards/ points cannot be redeemed/ exchanged/ transferred for cash.
• Any rewards that are redeemed and are subsequently lost are the sole responsibility of the Member.
• No part-point redemption is allowed.
• Aspers will not be held responsible and have any liability for third party products and services for whatsoever reason and howsoever arising.
• Once an order for any product is placed, it cannot be changed for another reward item.
• Any Member may be excluded from the upper tiers (silver and gold) based on Asper’s absolute discretion.
• GOVERNING LAW
  Both parties agree that these terms and conditions shall be governed in all respects by and construed in accordance with the laws of England and Wales and both parties each submit to exclusive jurisdiction of the courts of England and Wales.